Returns Policy

We’re a small local shop and most of our merch is made in small runs, so please choose carefully when purchasing.

Change of mind

We don’t offer refunds for change of mind, including simply deciding you no longer want an item after purchasing it.

Got the wrong size?

If you’ve picked the wrong size, get in touch or pop into the shop within 14 days of purchase.

If the item is unworn, unused and in original condition, and we have another size available, we’ll do our best to swap it for you.

Because we only carry small amounts of stock, we can’t guarantee that another size will be available. Exchanges for the wrong size are at our discretion and aren’t something we can always offer but we’re happy to help where we can.

For online orders, any return postage for a change-of-size exchange is the customer’s responsibility.

Faulty or incorrect items

If something you’ve purchased from us is faulty, damaged, not as described, or we’ve sent you the wrong item, please get in touch with us.

We’ll sort it out in accordance with your rights under the New Zealand Consumer Guarantees Act 1993, which may include a repair, replacement or refund depending on the circumstances.

Our change-of-mind and 14-day exchange policies do not affect your rights under New Zealand consumer law.

Need to sort something out?

Come into the shop or get in touch with us through our General Enquiries form located below the tattoo booking form. You can also email us at devonstreettattoo@gmail.com. DMs on social media platforms can sometimes (accidentaly) get missed - we recommend one of the other forms of contact listed above as opposed to messages on social media platforms.

We’re a small local business and would much rather have a chat and see what we can do to help.